Privacy Policy

Introduction

Lens Diagnosis Studio ("we," "us," "our," or "Studio") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mulotunes.com and engage with our professional headshot and corporate portrait services in Alexandria, Egypt.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site or services.

Information We Collect

We collect information in several ways to provide and improve our diagnostic portrait services:

Contact and Inquiry Information

When you contact us via email, phone, or through inquiry forms on our website, we collect your name, email address, phone number, company or organization name, and details about your portrait needs or current headshot challenges. This information helps us understand your diagnostic requirements and respond to your session inquiries.

Session and Client Information

If you book a session with us, we collect information necessary to schedule and conduct your portrait appointment, including your availability, any specific brand messaging or positioning notes, and pose or lighting preferences. We may also collect before-and-after photography and related session notes to document the diagnostic reasoning behind your transformation.

Website Usage Information

We may collect information about your interactions with our website, including pages visited, time spent on pages, links clicked, and the device or browser you use. This is collected through standard web server logs and may include analytics tools to help us understand how visitors engage with our diagnostic content and before-and-after case studies.

Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site usage. These may include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can control cookie settings through your browser preferences, though some features of our site may not function properly if cookies are disabled.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our diagnostic portrait services
• To schedule, conduct, and follow up on portrait sessions
• To create and deliver before-and-after case studies and annotated reasoning that documents your transformation
• To improve our website, services, and diagnostic methodology
• To analyze website traffic and user behavior to enhance the user experience
• To communicate with you about your session, results, and future services
• To comply with legal obligations and protect our rights

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who assist us with website hosting, email delivery, analytics, and other operational functions. These providers are contractually obligated to use your information only as necessary to provide services to us.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Case Studies and Portfolio: With your explicit consent, we may use your before-and-after photography and session details in our case studies, website portfolio, and marketing materials to demonstrate our diagnostic approach and reasoning. You retain the right to request removal of your images at any time.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. Session photographs and before-and-after materials are retained for your ongoing reference and our portfolio documentation unless you request deletion. Contact information from inquiries may be retained for a reasonable period to respond to follow-up questions or service requests. You may request deletion of your information at any time by contacting us.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: If we process your information based on your consent, you may withdraw that consent at any time.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials you use to access our services.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information and terminate the child's use of our services.

International Data Transfers

Lens Diagnosis Studio is based in Alexandria, Egypt. If you access our website or services from outside Egypt, your information may be transferred to, stored in, and processed in Egypt and other countries where we operate. By using our website and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

Lens Diagnosis Studio
Alexandria, Egypt
Email: hello@mulotunes.com
Phone: +20 10 5092 9256

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.